Dilemma - Changed Hosts
I just recently changed my hosting services for this blog from 1and1 to Hostgator. And, I gotta tell you, it was a fucking dilemma.
The first issue came right from the get go and just trickled on. To cancel my package with 1and1 I had to put a request in. No problem except for the fact that the request form didn’t make much sense. In the drop box where you choose your cancellation date, your two options are “Soon as possible” and “In 30 days”.
Here’s a screenshot (from their FAQ) of the cancellation form.
Notice the (=End of Contract) text next to the drop box? It would of helped if that was one of the options. So my options were to cancel in 30 days but that would have exceeded my contract term and I was scared that they would bill me. So, I chose “Soon as Possible” assuming that the “End of Contract” text meant that regardless of what I picked, I would have until the end of the contract. Wrong. My contract was canceled right away.
I had hoped to have at least 10 days to move all of my files and domains but that plan quickly went to shit. I contacted 1and1 and asked for access to my files. Seeing as I have paid them up until the 27th I figured I can at least have access to my webspace. Wrong again. My webspace was already wiped clean. They said that the only way to get my files was if I had another package with them that they could transfer the files to. For them to have the ability to transfer my files that must mean they still have them laying around somewhere. A few emails later, 1and1 was kind enough to put all of my files into a .rar file and gave me access to download it.
Problem solved, right? Fuck no. Some of my directories were missing. Some really important directories with really important documents. So, I emailed them again today and am awaiting a response.
To make matters worse, the fact that the package was canceled right away meant that I was unable to get the authorization codes of my domains. For those of you who don’t know about the authorization codes of domains. It is necessary to be able to transfer domains from one registrar (host) to another. Luckily, not all of my domains, including furiousfrank.com, were registered by 1and1.
For those 1and1 defenders out there. Let it be known that I am not throwing all the blame on 1and1. It was my fault for not asking when I wasn’t sure. It’s just this whole process is fucking frustrating.
Posted by Frank N. Stein
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